If you have any questions we have not covered please call us on 01491 628711 or email us at email@example.com.
Q: Are Riese & Muller e-bikes road legal?
Yes, as we only sell pedal-assist e-bikes they are all road legal bikes. However, our high speed (HS) bikes are treated differently as the motor assists over 15.5mph. This means they are classed as mopeds (L1e-B), meaning they need to be registered with the DVLA (have a number plate fitted). The bike must be taxed (free due to no emissions), and a helmet always worn. A CBT license is also required, and a minimum of third-party road risk insurance is also needed.
Q: Do I need to insure my e-bike?
You do not need insurance; however, we would advise you to be covered against theft, damage and injury. For further information about Insurance follow this link.
Q: How do I register my Riese & Muller e-bike for the Premium Guarantee?
- Register for the My Bike Service platform by Riese & Müller here and activate your My Bike Account. In the My Bike Service platform you can always access all the information about your bike and administrate your personal data and services at any time.
- Now you can easily add your Riese & Müller bike to your My Bike account, thereby registering it for the premium guarantee right after the purchase.
Q: Where and how can I get my e-bike insured (including high speed)?
There are several e-bike insurers to choose from all offering different packages and rates. For further information about the different insurance, follow this link.
Q: How far can I go on one charge?
First off, this depends on several variants. These include, weight, speed, battery capacity, terrain and motor mode being used. Since Riese & Muller e-bike’s use Bosch components for their e-bike’s they offer some of the best range for e-bikes on the market, with the new single 750Wh battery offering a range of 70 miles! Then if you want to have a combined 1250Wh of Dual Battery power, you can get a range of up to 120 miles!
Q: How fast can I go on your e-bikes?
Electrically assisted pedal cycles can propel someone up to 15.5mph legally, then high speed bikes can go up to 28mph, however they require further requirements to be road legal. See our Insurance section for further details.
Q: How long do batteries take to charge?
Charging times really vary with different batteries, however all the batteries on offer use lithium-ion technology. To see a comparison of all the battery charging times, you can visit the Riese & Muller page.
Q: Can someone else sign for my delivery?
Yes, it does not have to be the addressee. The signature is electronically logged for security reasons. Any signature at the address will be accepted as proof of delivery.
Q: Why can’t I select next day delivery?
We can only offer next day on goods we have in stock at our dispatch depot.
Q: Do you match prices?
We can match competitors’ prices; however, the bikes must be the exact match in terms of specification, size, and colour and available to order on a UK competitors’ website. We will match within 7 days of receipt of purchase; however, we cannot price match products for orders using Cycle Schemes or an insurance voucher. All Price Match transactions are carried out at the discretion of E-bike barn and checked for eligibility. We reserve the right to decline, alter or withdraw this Price Match at any time.
Q: How can I pay for my new e-bike?
We accept all major debit and credit cards, BACS or online banking, mobile payments, PayPal.
Q: What bike frame size am I?
Online you will see a frame size guide on all our Riese & Muller model pages. Ideally, if you can visit us we would then be best placed to choose the correct size for you, especially if you find that you’re in-between frame sizes.
Q: What is your refund/exchange policy?
Goods which prove unsuitable may be returned for refund, credit, or exchange if they are returned to ourselves within 14 days (online (distance) purchase) or 7 days (in person purchase) of receipt. This is subject to further conditions which you can see on our page about Returns & Refunds.
Returns and Refunds
Q: How do I return an item?
For information on returning an item please Click Here.
Servicing and Aftercare
Q: Do I need to service my e-bike?
Absolutely yes! To maintain the quality and safety of your e-bike, you need to make sure it is looked after, and annual services will make sure this is the case. Unlike a traditional bicycle, e-bikes have many more components which are all interlinked, meaning more care is needed to keep them all in tip-top shape. For those who have purchased a Riese & Muller bike from us we offer a FREE first service after 240 miles or 3 months, whichever comes soonest. For further information on Servicing and the packages we offer, follow this link.
Q: How and where do I book a service for my e-bike?
Give us a call on 01491 628 711 and we can discuss a time and package that suits you and your e-bike, making sure it stays in the best shape possible for the longest time possible.
Q: How do I look after the batteries?
Try to charge and store at room temperature between 10° and 20°C, and do not leave removed batteries exposed to direct sunlight or rain in temperatures below 10°C.
Make sure to charge the battery to around 70% before storing for a lengthy period, then before using it again make sure to charge it completely.
Q: What if I don’t live locally?
Most bike shops can carry out basic repairs and supply any additional spares if needed, however anything to do with the Bosch components, will need to be looked at by ourselves, or your nearest available expert. You can find your nearest Bosch expert here - BOSCH Dealer Search.
Q: What warranty do I get with my new Riese & Muller e-bike?
Riese & Muller offer a warranty of 2 years from the point of sale, 5 years on the frame or rear swing arm from sale and warrant that the battery still has more than 60% after two years or 500 full charge cycles (whichever happens first) from the date of sale.
Shipping / Collection
Q: Am I able to order online and collect in store?
Absolutely! Should you wish to do this, just let us know and we will assemble your new e-bike for you to collect at a time that suits you.
Q: How is my new e-bike delivered?
We deliver all our e-bikes personally to ensure safe and prompt delivery. We also run through operation and make any adjustments that you may require. This service is available to all our orders for UK nationwide delivery. Further details about delivery information can be found here.
Q: When will my e-bike arrive?
As all Riese & Muller e-bikes are fully bespoke and made to order, delivery times can vary, however, we do also offer a large selection of e-bikes as part of our stock too. Please contact us direct if you wish to obtain an accurate lead time for delivery.
Once we have your e-bike, we will check and assemble it to make sure all the components work as they should, and that you can get on your new e-bike straight away!
Q: How do I book a test ride?
You can book it through our site at Book a Test Ride Today! or give our Sales team a call on 01491 628 711.
Q: How long are the test rides?
We believe in offering a true experience and typically allow up to 2 hours for a test ride. This will normally allow you to discover the e-bike that suits you. If not, we can re-book for another test-ride. We know how important a decision this is for you and it has to be right. Every team member is here to give you unrivalled support and advice.
Q: How many e-bikes can I test ride?
We do not restrict you on riding just one e-bike. You can test as many e-bikes as you like. As a fully committed Riese & Muller Experience Store we showcase the complete the Riese & Muller model range with their varied options allowing you to make a more informed decision.
Q: Where do the test rides take place?
Not in a car park or congested road. We are ideally based in Oxfordshire’s beautiful Chiltern Hills, meaning you can discover the full capabilities of our incredible bikes in a tranquil area designated for its outstanding natural beauty.