Delivery and Collection
At e-Bike Barn we understand how important it is that you receive your new e-Bike in pristine condition, this is why all our e-Bikes are personally delivered by one of our technicians. This provides a valuable opportunity to answer any questions you may have and also carry out any last minute adjustments for you.
Can I collect my bike?
Customers who prefer to collect their bike are very welcome to do so, we will ensure your bike is charged and ready to go. If transporting your new bike by car we highly recomend using a suitable bike rack that is rated to carry e-bikes or if loading into your vehicle, ensure your cargo area is large enough. If you are in doubt please contact us and we can advise.
Local deliveries
Customers who live locally to our showroom are eligable for free personal e-bike delivery, this will be arranged with you once your bike has passed its Pre-Delivery-Inspection and you have had your free e-bike fitting, please see our delivery map below for detail.
UK Mainland Delivery
e-Bike Barns delivery area covers the whole of the UK, deliveries outside of our lacality are quoted on an individual basis to ensure the best possible value for our customer. Where possible we will integrate multiple deliveries to reduce your delivery costs and of course increase efficiency.
UK Highlands and Islands
Deliveries into hard to reach areas can be a challenge, e-Bike Barn are happy to work with our customers in such cases, this could mean services like e-Bike fitting is carried out at the time of your delivery saving you a journey to see us. To find out if we can deliver to you please call our team on 01491 628711.
Overseas Sales
Due to strict shipping restrictions we are unable to ship e-bikes outside of the UK. This only applies to complete e-Bikes and their Batteries and any liquid products. All other products and accessories can be shipped internationally.
Our Delivery Area
Map Legend
Responsive Following
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London
Delivery FAQ's
What cycle carrier is suitable?
What cycle carrier is suitable?
With so many options and manufacturers out there selecting a good cycle rack can be dificult. Transporting e-bikes requires a little more thought than conventional bikes due to the additional weight, differing sizes of frames and of course security and safety.
e-Bike Barn recommend the Thule range of tow bar mounted cycle carriers, Thule carriers have consistantly proved themselves as extremly well made products that are rigorously tested to ensure a safe journey for you and your e-bike. You can see our range of Cycle Carriers Here.
Do you ship e-Bikes by Courier?
Do you ship e-Bikes by Courier?
We feel that using a courier would detract from our customer experience, the personal delivery and e-bike hand over is all about ensuring our customers are 100% happy with their new purchase and any questions they have are answered.
Where should I store my e-Bike once it's delivered?
Where should I store my e-Bike once it's delivered?
Storing your new e-Bike requires a little amount of thought, whilst e-bikes are designed to operate in all weather conditions you should be mindful of ambient tempuratures when storing your new e-bike for extended periods.
Storage in unheated buildings during winter. Special care should be taken when storing over winter in unheated enviorments, we would recomend you remove the battery and store indoors during this period.
Can I ride my bike home from your store?
Can I ride my bike home from your store?
Of course, all our e-bikes are PDI (pre delivery inspected) road tested and fully charged prior to hand over to ensure they are ready to ride.
I live in Scotland can you delivery to me?
I live in Scotland can you delivery to me?
We are happy to delivery anywhere in the UK, we will liase with you to decide the best way to deliver your bike. Where the delivery address is a long distance from our store where possible we will often combine multiple deliveries to reduce the cost for our customer.
How long will I wait for my bike?
How long will I wait for my bike?
We carry out deliveries on a daily basis, the wait you experience will depend purely on if we have your chosen bike in stock or you have opted for a custom configured e-bike to be built.
Can you collect my bike for servicing?
Can you collect my bike for servicing?
Yes, we have many customers that prefer us to take care of all the logistics for them. We can collect, Service and return your e-bike for you. If you need more information feel free to call our team on 01491 628711.
My e-Cargo bike has broken down, can you collect it for repair?
My e-Cargo bike has broken down, can you collect it for repair?
Cargo e-Bikes present various challenges when being transported, their overall length often means conventional cycle carriers will not be useable. We can offer you a couple of options in this situation. We can either collect, repair and return your Cargo bike or we can send one of our technicians to carry out the work on-site. Please call us on 0191 628711 for more information.